FACE Officer Safety & Field Applications (Level IV) Practice Exam

Conflict can have a harmful effect by leading to irresponsible behavior. When individuals or groups are embroiled in conflict, emotional responses often take precedence over rational decision-making. This heightened state of emotion can result in actions that are reckless or damaging, both to oneself and to others involved. For instance, during a conflict, someone might act out of anger or frustration, which can escalate the situation or result in physical altercations, violations of policy, or other acts that are not well-considered.

In contrast, the options that involve encouraging open dialogue, fostering better understanding, or building trust typically highlight positive outcomes of conflict resolution processes. Open dialogue can lead to addressing issues constructively, better understanding can promote empathy among conflicting parties, and building trust is essential for long-term relationships. These positive aspects are often the product of effectively managing and resolving conflict rather than the conflict itself causing harm.