How should you react to an irate person to maintain control?

Maintaining control in a situation with an irate person requires a composed and neutral approach. Remaining neutral and calm helps to de-escalate the tension rather than intensifying it. When you present yourself in a manner that is calm and non-threatening, you are more likely to encourage the irate person to mirror that composure, which can lead to a more productive dialogue.

Using aggressive body language or assertive verbal dominance can provoke the individual further, potentially exacerbating their anger and causing the situation to spiral out of control. Similarly, retreating to a safe distance may imply a lack of willingness to engage, which could upset the individual more. A calm presence, on the other hand, communicates that you are in control of your emotions and the situation, fostering a safer environment for both parties involved. This technique aligns with conflict resolution principles which emphasize the importance of de-escalation through empathy, active listening, and non-confrontational engagement.