Which behavior should be avoided to reduce conflict?

Using extreme statements is a behavior that should definitely be avoided to reduce conflict. Such statements can escalate tension and provoke defensive reactions, making it challenging to achieve a solution. Extreme language often polarizes opinions and fosters a confrontational atmosphere, rather than promoting constructive discussion.

In contrast to extreme statements, encouraging open dialogue, focusing on issues, and empathizing with others are all positive behaviors that help to foster understanding and cooperation. Open dialogue allows for the exchange of ideas and perspectives, focusing on issues helps to keep the conversation productive, and empathy enables individuals to appreciate the feelings and viewpoints of others, all of which are conducive to resolving conflicts rather than escalating them.